Customer Service and FAQ

We are here to help. Learn more about our store policies, delivery times, shipping methods, return policies and more.

Shipping and Delivery

We ship items out 1-3 days after confirming your order. Once the item ships, you'll get a notification with the tracking number so you can follow it's journey.

Orders within the USA - We work with USPS for orders within the United States. All orders are tracked, and you'll receive a shipping confirmation once they are released.

In general, our standard shipping service provides delivery within 3-7 business days (excluding weekends) within the US, depending on your location. You may also choose to upgrade your shipping to receive your items faster.

International Orders - We use USPS for international orders. Depending on location, your package should arrive anywhere from 1-4 weeks.

Once your package is shipped, we send tracking notifications to the email or phone number that you provide us. You should also get an order confirmation soon after you purchase to the same email address.

If you don't receive an order confirmation, Please check your spam folder - and mark our emails as "not spam". This should ensure you get the proper notifications going forward.

If you paid with PayPal, the email address you used to sign in will receive the order confirmation and all further emails.

Otherwise, feel free to email us and we can take a look!

If the package hasn't gone out yet, we can absolutely make the changes. Just contact us. Please message us as soon as possible!

If the package has already gone out, we would suggest contacting the carrier to request re-routing the package. If they are unable to carry that request, and it is sent back to us, we will send it to you once we receive it back. We regret adding in that you may have to pay to have it re-shipped if it was your error.

Your order may have import duties and taxes charged to it. This is decided by customs officials once a shipment reaches the destination country. They are not included in your order total at checkout.

Customs policies vary from country to country. They are based on the value of the order and the tax–free threshold, if it exists, for imported goods. You should contact your local customs office for specific amounts and percentages. In general, we find that Europe and Canada have a lower threshold - meaning your order is likely to be charged. Asia and Australia / New Zealand typically has a higher threshold, and they are not likely to be charged.

Unfortunately, we cannot control and are not responsible for any duties and taxes applied to your package. We do take all necessary steps to clearly, accurately, and comprehensively label the package to ensure a smooth international shipping process through customs.

By purchasing a product from our store as an international customer, you agree to be responsible for duties and taxes. Should the package be refused upon delivery for refusing to pay customs, we do not give refunds as the package is then considered abandoned.

This can happen for a few reasons: 

The package has been waiting at the post office for your for some time, but was never picked up.

The address given to us was incorrect.

There was an error from the carrier.

For the first two cases, as a customer, it is your responsibility to follow the status of your packages, as well as give us correct address information.  Please keep a close eye on your tracking numbers and the email notifications from us, so that you can monitor packages when they reach your area. If packages are not picked up in time, our shipping carriers will return the package to us.

We regret to inform you that if you'd like the package to be reshipped after it returns to us, you are responsible for additional shipping charges. You may also choose to receive a refund for your items minus shipping the cost of shipping and our restocking fee (10%).

If the UPS or USPS made an error, please contact us! We'll help you resolve this.

In the case of any lost packages, please contact us as soon as you can. Please note that sometimes in the case of international packages, when a package says it is delivered, it is actually waiting for you in the post office to be picked up upon payment of customs fees.

We also ask that you to be mindful of anywhere packages have been left. Check on your doorsteps, with your friendly neighbor, and the post office as well.

If more than 30 days have passed since the package was reported as delivered, we are really sorry, but we can't help. We encourage you to message us as early as possible. This helps us so that the tracking information is still fresh and we can investigate its whereabouts.

If you have checked your tracking number and it says delivered, you are going to have to contact the shipping carrier to get more updates. At this point, it is out of our hands and onto the shipping companies wide shoulders!

We suggest looking around your neighbors houses to start, it may be that simple - as many of our customers have found their packages that way. If the postal service is unable to help, please contact us and we can help you create a missing mail search, if applicable.

We do not cover replacement shipments for packages that are marked delivered. Please be on top of your tracking numbers to make sure your packages are collected in time.

Returns and Cancellations

Please message us here. We will take care of you.

Please be advised, we can only do this before your order is shipped out! Otherwise, you can initiate a return after the product reaches you - if this is the case please read our return policy, which is listed below.

We understand that sometimes you might have a change of heart. We offer exchanges and returns for your deck or tarot accessories within 14 days of your purchase date. Please let us know why you are returning your item by email or sending us note, we are always looking for feedback and ways to improve! Please note you are responsible for any shipping or postal fees you incur when shipping returns and exchanges back to us. The cost of shipping is non-refundable.

Tiny Enchantments charges a 10% restocking fee to all returned merchandise, you will be credited 90% of the original cost of your item. This helps cover the cost of the packaging, the inspection of returned materials, and the repackaging of items for resale.

Please return your items to us through a postal service. Choose a prepaid, insured, traceable delivery service and mail your package. We are not responsible for lost packages should you choose to ship without a tracking number.

We will not accept returns or exchanges on used product.


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